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How do I download Secure Shuttle Transport (SST)?

Where can I find older versions of SST?

What are the system requirements needed for running SST?

How do I install SST?

How do I start the registration process?

How do I register a new account?

When I complete the SST Registration Wizard, a message appears recommending that I save my Security Key.
Is my registration process interrupted?

How do I use an already existing SST account (pre-registered User ID)?

What's included with my SST main panel? 

How do I create a new group? 

How do I Delete/Rename/Sort a group on my Contact List?

How do I add an SST contact to a contact group?

How do I move a contact to another group?

How do I search for friends using SST and add them to my Contact List? 

How do I communicate with friends that I added to my Contact List?

How do I delete a user from my Contact List?

How can I delete Event History?

How do I change the period of time that SST saves data before automatically removing it from Event History?

How do I optimize my History Database?

Can I set my status to offline for particular users?

How can I set individual settings for a user in my Contact List?

Do I have to set my preferences before using SST?

How can I automatically launch SST when I start my computer?

How do I stop SST from automatically launching when I start my computer?

How do I configure SST to check my email accounts and notify me when I receive new messages?

How do I specify a location to save encrypted and decrypted files after I receive them, decrypt them, or open them?

How do I set hot keys for frequently used operations?

Can I specify how SST responds to various incoming communications that I receive?

Can I configure SST so that it automatically changes my online status to Away when my computer is not used for a specified period of time?

I cannot connect SST. What should I do?

How do I use a proxy?

How do I change SST sounds?

How do I choose another skin for my SST client program?

Can I change my user profile information?

How do I send an SST message (or other event) to more than one user?

I want to send a message to my friend who is offline right now. Will he/she receive my message?

How do I send a chat request to a user?

Can I maintain my chat connection while working in another application?

How do I send a Voice Message to a user?

How do I send a Voice Chat request?

When I speak during Voice Chat, I hear my own voice echoed back. Why?

How do I send a file to another SST user?

How do I open the received files folder?

What is the size limit for files I send using SST?

I am in the middle of a file transfer and it looks like it's stuck. What do I do?

How do I use the Transaction option?

For more assistance, refer to the SST Enterprise Client user guide or contact Technical Support. 

Q: How do I download Secure Shuttle Transport (SST)?
A:  You may download the latest version of SST from the Secure Shuttle Transport download page. You may download either the full client version or upgrade version. Follow the instructions to download and install the SST installation file (Shuttle.exe) on your computer.

Q: Where can I find older versions of SST?
A: Older SST versions are no longer available.

Q: What are the system requirements needed for running SST?
A: The minimum system requirements are:

                         -  A Pentium 100 MHz or faster computer running Windows 98 or higher.
                         - 12 MB of hard disk space.
                         - 16 MB of available RAM.
                         - An active Internet connection.

Q: How do I install SST?
A: Download the SST.exe file to your computer from the download page. On your desktop go to My Computer > C:> Program Files > Boomerang Software > Boomerang SST folder (default), or go to the location where you downloaded the file. Double-click on the SST.exe file to begin installation. After installation is complete, you must complete the registration process in order to use SST.

Q: How do I start the registration process?
A: Once SST is successfully installed, the registration process will begin automatically. An active Internet connection is required to connect to the SST server and submit your registration.
If for any reason the registration process does not begin, you can start it manually, simply by running SST from the Start menu or by double-clicking on the SST desktop icon.

Q: How do I register a new account?
A: Once the “Welcome to SST” window is launched after installation, click the Next button to start the SST Registration Wizard. If you are registering SST for the first time, choose the "Register A New Account'' option and click Next. Follow the necessary steps and enter the requested information. The information that you enter in the input forms is registered as your user profile.

Q: When I complete the SST Registration Wizard, a message appears recommending that I save my Security Key. Is my registration process interrupted?
A: Not at all. Basically, users of SST have an option to export and save their user profiles and UIDs in SSI files, prior to finishing the registration process and launching the program. You can save your SSI file on a floppy disk or another storage media device and import your user profile for use with SST client programs on other computers. You may also password-protect your SSI file, if necessary.

Q: How do I use an already existing SST account (pre-registered User ID)?
A: If you want to activate an already existing SST account when registering, choose the ''Use a pre-registered UID option” and locate and open your SSI file that contains your user profile. Enter your password to access your SSI file (if it is password-protected) and click Next to complete the Sign-In process. Once your UID is successfully transferred to your computer, click Finish to launch SST.

Q: What's included with my SST main panel?
A:   The following is included with the SST main panel:

Q:  How do I create a new group?
A: To create a new group, right-click the Default group icon at the top of your Contact List and select New Group from the pop-up window. Enter a name for your new group and begin adding your SST contacts.

Q:  How do I Delete/Rename/Sort a group on my Contact List?
A: To Delete, Rename, or Sort a group, right-click the group's name, and from the pop-up window, choose delete, rename, or sort.
Note that you cannot delete or rename the Default group.

Q: How do I add an SST contact to a contact group?
A: Click the SST Main Menu button (the small triangle) on the main panel and from the pop-up menu, go to Contacts > Add to Contact List. Enter your contacts UID and select the group from the “To:” drop-down menu where you want to place your contact. To create a new group for your contact, click the “New:” check box and enter the groups name. When done, click Add.

Q: How do I move a contact to another group?
A: To move a contact to another group, in the Main Panel simply drag-n-drop a listed user to another group. Or, right-click a contact name, from the pop-up menu select Move to Group, and choose the name of the group where you want to move the contact.

Q: How do I search for friends using SST and add them to my Contact List?
A: To search the SST network for other users that you want to add to your Contact List, click the SST Main Menu button (the small triangle) and go to Contacts > Search Users. You may search by nickname, first and last names, email address, or UID. You can also use ? and * wildcards in the search fields to increase your search results. SST displays all matches of the contacts you are searching for. Select and right-click on the contact in the Search Result list and from the pop-up menu, choose Add to Contact List.

Q: How do I communicate with friends that I added to my Contact List?
A: Right-click on a user listed in your Contact List in order to see a list of available communication options, then select a function, or simply double-click on the user to send a message. The “Message session to <user>” window opens. Enter your message and click Send.

Q: How do I delete a user from my Contact List?
A: Right-click on a user listed in your Contact List and from the pop-up menu, select Delete. Click Yes to confirm.

Q: How can I delete Event History?
A: To delete a contacts Event History, go to the History for a contact by clicking the History button in the message window, or right-click on a user in the Contact List and select History. In the right side of the Event History window, select the history details that you want to delete, right-click, and from the pop-up menu select Delete. Click Yes to confirm.

Q: How do I change the period of time that SST saves data before automatically removing it from Event History?
A: Click the SST Main Menu button (the small triangle) and go to Preferences. Choose the History tab. By default, SST saves History data indefinitely. However, you can specify the period of time that SST saves History before deleting it for various events. To change the period of time that SST saves data for an event, select the specific event check box and enter the time period in days in the field provided (the default setting is 20 days). To clear existing data for a specific event, click Clear Now. Click OK to save your changes.

Q: How do I optimize my History Database?
A: Click the SST Main Menu button (the small triangle) and go to Preferences. Choose the History tab. By default, SST optimizes the History Database every 20 days. To change the period of time that SST optimizes the History database, change the value displayed in the Days field. To optimize your History Database immediately, click Optimize Now.

Q: Can I set my status to offline for particular users?
A: Yes you can. To set your status offline for a particular user, right-click on a user listed in your contact list and from the pop-up menu, choose Filter. In the message box displayed, select the “Show My Status Offline” check box and click OK.

Q: How can I set individual settings for a user in my Contact List?
A: To set individual settings for a user in your Contact List, right-click on a listed contact and from the pop-up menu, select User Settings. In the Settings menu for your selected user, you can set system responses to any of the specifically identified events and/or general responses for all incoming events. Individualized settings that you specify here prevail over any general settings specified through Preferences. When done, click OK to apply the settings that you specified.

Q: Do I have to set my preferences before using SST?
A: No. The Preferences feature enables you to customize your preferences for using the SST client program. You do not need to configure these preferences in order for most SST features to work. However, as you become more familiar with SST, you may find that customizing your preferences may enhance the way you work with the program.

Q: How can I automatically launch SST when I start my computer?
A: Click the SST Main Menu button (the small triangle) and from the pop-up menu, go to Preferences. Choose the General tab to view the address of the SST server that your SST client connects to. Select the “Start SST automatically with Windows'' check box to launch SST when you start your computer. Select the “Automatically go online when SST starts up” check box to automatically connect to the SST server after your SST client program is launched. Click OK to confirm your settings.

Q: How do I stop SST from automatically launching when I start my computer?
A: Click the SST Main Menu button (the small triangle) and from the pop-up menu, go to Preferences. Choose the General tab, and uncheck “Start SST automatically with Windows” check box. Click OK to save your changes.

Q: How do I configure SST to check my email accounts and notify me when I recceive new messages?
A: Click the SST Main Menu button (the small triangle) and from the pop-up menu, select Preferences. Choose the Check Mail tab. To configure SST to check your mail, click in the “Check Mail” check box and specify how often you want SST to check the email accounts listed in the ''Accounts to Check” window.
To add an email account, click Add. In the Email Account Properties dialog box, enter values for Description, Server, Login, Password, and Domain.  Click the ''Logon using the Secure Password Authentication (SPA)” check box if your email server supports NTLM secure authentication. Click OK to confirm your settings.
To test a mailbox account, click the Test button located on the Check Mail Preferences tab. If your specifications are correct, the message “+OK User successfully logged on” appears in the bottom of the menu.

Q: How do I specify a location to save encrypted and decrypted files after I receive them, decrypt them, or open them?
A: Click the SST Main Menu button (the small triangle) and go to Preferences. Choose the Crypt File tab. To enable file encryption using Windows, select the “Use Shell Extension” check box. "Encrypt in current folder” places files that are encrypted in the currently selected folder. “Encrypt in specified folder (below)” will place files that are encrypted in a default folder that you specify; click the Browse button to locate your specified folder. ''Specify the end file location when decryption” prompts the “Browse for Folder dialog box” to appear whenever you decrypt a file. “Decrypt in specified folder (below)” places files that are decrypted in a default folder; click the Browse button provided to locate your specified folder. Select the “Show the files after decryption” check box to display the file location where decrypted files are stored.

Q: How do I set hot keys for frequently used operations?
A: Click the SST Main Menu button (the small triangle) and go to Preferences. Choose the Shortcuts tab. To reassign hot keys, select the event you want and enter the keyboard shortcut combination. After the hot key combination appears in the text field next to the Assign button, click Assign. You may delete a selected shortcut or all listed shortcuts by clicking Remove or Remove All. To restore the default hot keys, click Restore Defaults.
To assign shortcuts to texts that you use frequently in your communications, click AutoText…. In the AutoText dialog box, enter your text in the Text field and enter the hot key combination you want to assign in the Hot Key field. When done, click Assign to view your listed AutoText shortcuts. Click Edit, Remove, or Remove All buttons to modify or delete your AutoText shortcuts.

Q: Can I specify how SST responds to various incoming communications that I receive?
A: When installed, the default Events preferences apply to all users which you add to your Contact List. To configure your global event preferences, click the SST Main Menu button (the small triangle) and go to Preferences. Choose the Events tab. Your preferences are divided into three areas: responses for incoming events (by type), responses for all incoming events (global), and responses for SST Server-specific incoming events (SST server only). To configure SST responses for a specific event, select the event you want to configure from “Select Event to Configure” drop-down list. Note that each event has its own respective fields to be selected. To configure SST responses globally for all incoming events (regardless of type), select the respective check boxes. Click Apply Changes to All Users to apply your settings to all contacts in your Contact List. To receive a pop-up dialog box for incoming events from the SST Server, select the “Pop Up Response Dialog” check box.

Q: Can I configure SST so that it automatically changes my online status to Away when my computer is not used for a specified period of time?
A: Click the SST Main Menu button (the small triangle) and go to Preferences. Choose the Events tab. In the “Change status to Away after” area, specify the number of minutes before SST automatically changes your online status to Away when your computer is not in use. Click OK to confirm.

Q: I cannot connect SST. What should I do?
A: If you are experiencing problems connecting SST, click the SST Main Menu button (the small triangle) and go to Preferences. Choose the Connection tab. Click Auto configure settings to activate the drop-down list of available SST Server Ports. You can try changing and testing the address of the server to any other port from the list of available choices. To do this, select a port from the drop-down menu and click Test settings. Once this test is successfully completed, you may use the respective port. However, the recommended server port is 7001.

Q: How do I use a proxy?
A: Click the SST Main Menu button (the small triangle) and go to Preferences. Choose the Connection tab, select the “Use Proxy” check box, and specify the proxy type connection from the drop-down list. Enter the proxy address, user name, and password in the respective fields. Click Test settings to verify that your provided information is valid, and click OK to save your changes. 

Q: How do I change SST sounds?
A: Click the SST Main Menu button (the small triangle) and go to Preferences. Choose the Events tab and select the “Play Sound” check box. Click the Sound button. In the SST Sound Scheme Settings dialog box, choose the event listed in the left column that you want to assign a sound to and click the Assign button. Locate the .WAV file you want to use for that specific event and click OK to confirm. Check your selection by clicking the Preview button.

Q: How do I choose another skin for my SST client program?
A: Click the SST Main Menu button (the small triangle) and select Skins. Choose a skin from the displayed pop-up menu.

Q: Can I change my user profile information?
A: Sure. Click the SST Main Menu button (the small triangle) and choose My Info to view the User Info dialog box. Change the data in the provided fields and click Update to save your changes.

Q: How do I send an SST message (or other event) to more than one user?
A: To send an SST message or other event to more than one user, click “More in your “Message session to <user>” window. The window expands showing all your user groups and users. You can send a message to an entire group or to individual users. Click the check box next to each group or user name who should receive the same message.

Q: I want to send a message to my friend who is offline right now. Will he/she receive my message?
A: Yes. With SST you can send messages to an SST user even if the recipient is offline when the message is sent. To send a message later, click Later, check the “Send later, when user” check box and click Save. A warning appears notifying that ''Your request will be placed in the Outbox and sent later according to your schedule."
Note: Use the “Send silently at minimized state” check box to send your message without redisplaying it first. When the recipient logs on, SST will attempt to deliver the message.

Q: How do I send a chat request to a user?
A: To send a chat request, right-click on a user's name and choose Chat, fill in a subject for the chat, and click Send. When your chat request is accepted, SST will connect you and display the chat window.

Q: Can I maintain my chat connection while working in another application?
A: Yes, you can maintain your chat connection while working in another application. To do this, select Always on Top from the SST Windows System Control.

Q: How do I send a Voice Message to a user?
A: To send a voice message, right-click on a user's name and choose Voice Message. Enter a description of the Voice Message and click Record. After you've recorded your voice message, click Stop, then click Play to review your message. When done, click Send.

Q: How do I send a Voice Chat request?
A: To send a Voice Chat request, right-click on a user's name and choose Voice Chat, enter your message in the “Voice Chat Request” dialog box, and click Send. After your request is accepted, begin speaking into your microphone.

Q: When I speak during Voice Chat, I hear my own voice echoed back. Why?
A: Your friend may be listening to you with speakers instead of headphones. Your friend's microphone is most likely picking up the sound of your voice from the speakers, and you hear it an instant later. Ask your friend to use headphones during Voice Chat.

Q: How do I send a file to another SST user?
A: In your Contact List, right-click on a user's name to whom you want to send a file and choose File Transfer. Click Add to browse for the file you want to send. In the Send Online File dialog box, enter a description of the file you are sending (optional). Click Send.
Note: Sending a file will allow the recipient to view your IP address.

Q: How do I open the received files folder?
A: In your Contact List, right-click on a user's name and select Received Files. Next, select the file you want and double-click it to open.

Q: What is the size limit for files I send using SST?
A: There is no size limit for files you send using SST.

Q: I am in the middle of a file transfer and it looks like it's stuck. What do I do?
A: If a file transfer gets "stuck," cancel the transfer and try again.

Q: How do I use the Transaction option?
A: To send a credit card transaction to a user, right-click on a user's name and choose Transaction. Enter the information in the Amount, Credit Card Number, Card Type, Exact Name on Card, Expiration Date, and Zip Code fields. When done, click Send.

For more assistance, refer to the SST Enterprise Client user guide or contact Technical Support.                              TopTop

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